Terms and Conditions
Terms of SUREFOOT pads and EquiTecs sales
Items will ship to UK mainland only. If you are outside this area please contact us by email before ordering.
Items will be shipped twice a week. They are sent by Royal Mail. Orders over £150 are sent by Special Delivery, other items are sent by 48 hour tracked delivery. Orders may require a signature on delivery. Please provide a suitable delivery address.
You will be provided with a tracking number. Please wait seven days after your order to enquire where your items are.
SUREFOOT items that are faulty once they have been unpackaged and used will be eligible for the SUREFOOT guarantee. But they must be registered with SUREFOOT (The Murdoch Method) on receipt, to enact this cover.
Items that are returned by Royal Mail due to delivery being refused, items not being signed for, or collected from their depots, will be refunded less the shipping costs and PayPal charges. They will be re-shipped if a second shipping charge is covered by the buyer.
Black Dog Barn stocks the SUREFOOT and EquiTecs products so they are accessible to UK horse owners. We believe they are beneficial to whole horse health therefore inline with our ethos. We are a small business and are unable to cover shipping costs and PayPal charge when buyers change their minds or select the incorrect items.
Items that are faulty or damaged on receipt will be eligible for a full refund or replacement. Please email info@blackdogbarn.co.uk within 7 days of delivery with photos and your order number. All orders are insured at no extra charge.
You may return unopened, unused tape or physical products within 30 days of delivery for a full refund or exchange.
Email us at info@blackdogbarn.co.uk with your order number and reason for return. We’ll provide instructions and a return shipping address.
Customers are responsible for return shipping unless the product was defective or we made an error.
Refunds are processed to your original payment method within 3–5 business days of receiving your returned item.
Orders may be canceled before they are fulfilled/shipped, After the order ships there is no way to cancel the order.To request a cancellation, email info@blackdogbarn.co.uk as soon as possible with your order number. If we have already fulfilled your order it will be too late.
All digital education sales are final due to the instant access to digital content. The education is purchased directly with EquiTecs. If you have trouble accessing your course or are unsatisfied for any reason, please contact them at sales@equitecs.com.
Trimming Terms of Service
– Trim prices are for up to 60 minutes. If it takes longer than this to trim your equine, charges apply per 10 minutes. We reserve the right to walk away from a dangerous situation; If your equine is not trimmed due to safety concerns for anyone involved, the trim cost still applies. These charges also apply if we have had to wait unreasonably for you to get your equine ready for their trim.
– If your horse has gone more than eight weeks since last trim due to owner choice then the set up trim price applies to your trim as it is no longer classed as a maintenance trim.
– Travel over 25 miles is charged at 50p per mile, payable at the same time as service payment. – Out-of-hours travel is payable on the full mileage for us to get to your equine.
– Wait time charges apply if we have to wait for a veterinary surgeon who has been delayed.
– ALL cancellations with less than 36 hours’ notice will be charged at the full price.
Please read the below to understand how I deliver my services. If you are considering employing me to work for you, please ensure you can commit to this ethos.
Our promise to you
To arrive for your appointment, due to traffic, the nature of the job and the animals I have myself, I may not always be on time, but I will always arrive and will keep you updated on the day. Cancellations will be given with as much notice as possible.
To do our best for you and your equine; I have made a significant investment to enable me to provide you with a professional and knowledgeable service. I continually update my knowledge to ensure the service provision does not decrease, and new options can be added to the service.
To admit errors or unknowns; if I make a mistake or something is not as you expect, I will address it. If I don’t know the answer to a question, I will state as such and endeavour to find out.
To keep your equine safe and healthy, I do not work at yards where there are known transmissible infections, thus removing the risk of introducing infection.
To care for your equine, I will care for your equine’s hooves as if they were my own. I will work with your vet or equine body worker as appropriate. I will suggest any additional support (dietary, physical therapy, etc.) I consider it may be helpful.
To be honest about my health, I inform you of any illness so that appropriate arrangements can be made.
Client ethos to allow me to do my job for them
Provide a safe, clean, dry and well-lit working environment; mud and water wreck the tools and make legs, hooves, my hands/tools and the floor slippery. Poor light makes it hard to see properly. Being around an equine’s legs can be dangerous; please ensure there is plenty of space and no obvious hazards.
Ensure dogs are kept away; ensure dogs are not wandering around when I am working, especially under the equine.
Pay attention during the appointment; it makes it safer for me if you are aware of the equine’s mood and any changes in the environment.
Provide honest information about the equine; be honest about your equine’s behaviour and character. This allows me to stay safe and do the best I can for you. Tell me about any changes between appointments (such as an injury) and any infections that arise.
Rearrange appointments with plenty of notice; provide at least 36 hours’ notice of rearrangement needs. Less notice incurs the full appointment fee. I am happy to trim most equines without you present, so this can be discussed.
Practice between appointments; if your equine struggles with trimming, please practice between appointments. If they can learn to stand calmly without eating, it is ideal. Please discuss specific issues with me.
Stick to your schedule; my schedules are a maximum of six weeks, depending on the equine’s needs. For the welfare of your equine and to allow me to do my best for you, I will not routinely trim equines on longer rotations.
Provide honest information about your health; tell me about any infectious illness, so appropriate arrangements can be made.